national express luggage more than 20kg

Failure to do so may result in the child being required to pay the full fare for the journey on that day. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. Folding pushchairs/buggies will be carried free of charge in the hold, in addition to the standard luggage allowance. If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. You are entitled toonepiece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to10kg)Hand luggage must be placed under the seat in front of passengers or in an overhead locker. i'm fine with paying extra. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. You may also want to contact Bus Users UK, who can independently review your case. Children under 14 cannot travel alone unless accompanied by an adult (16+). Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates. Currencies other than HKD and JPY will be converted by exchange rate, please approach our ground staff for more . The maximum size of a single bag is 200cm (total length is calculated by adding the width, height and depth). Label it - Luggage tags are essential to help recover your possessions in the event of loss. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. Unaccompanied children will not be carried. Please note BOTH items combined should not exceed the dimensions of . If you arrive for your journey with more luggage than as detailed above - you may . where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. Coach Tracker. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. Please do not bring any item of luggage over 20kg for safety reasons. Please note, you may be required to show proof of age at any point during your journey. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. Should be booked as Children. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. It does not state what the demensions of a "medium sized" case would be. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. We are not obliged to carry any of the following items, and you may not bring them onto any Coach or into any Station without our permission: (i)weapons (other than recognised articles of faith which must be sheathed, secured and worn underneath clothing at all times). To see a list of accessible coach routes please clickhere. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried. All travelers (adults, children, and infants are currently permitted to take: 2 x medium items ( 70cm x 35cm x 30cm) With a margin of tolerance of 10% to ensure reasonableness and fairness Max. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. (a) What are prohibited items? Alternatively, passengers may bring 1 large item that has max. To see a list of accessible coach routes please clickhere. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. (g) Customers should insure their Luggage: You should fully insure your Luggage and other items of property with reputable insurers for an adequate amount against all usual and normal risks of loss or damage especially if you are carrying valuable items. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). The National Express luggage policy states a 20kg (44 lbs.) We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. The service began in May 2005 and continues to be a beloved complimentary perk of staying at a Disney Resort. Track your coach in real time Copyright National Express Ltd 2022 (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. Up to two pieces of large luggage no more than 20kg per piece. Have a question? If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. The luggage policy on the website HERE says "You may take one or two medium sized suitcases/rucksacks onto a service (weighing no more than 20kg each) free of charge, and one (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. You are also entitled to two items of hand luggage. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. it's written on the website that they only allow luggages weighing no more than 20 kgs with max 75 cm height but mine weigh 32 kg and around 76 cm in height. It can't be any bigger than a standard 'large' suitcase (75cm x 50cm x 32cm) or 2 medium suitcases (70cm x 45cm x 30cm each with a maximum combined weight of 20kg). Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. Children under 14 cannot travel alone unless accompanied by an adult (16+). Calls to this number are charged at local rate. Re: National Express luggage policy. (a) a reference to the singular shall include the plural and vice versa; (b) a reference to a statute or statutory provision is a reference to it as amended, replaced or re-enacted from time to time. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. Disabled children should be booked as children rather than 'Disabled'. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. Failure to do so may result in the child being required to pay the full fare for the journey on that day. We've booked this park via The Sun Holidays 9.50, which turned up to be 20 times more expensive. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. (c) Cancellation after Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, which may not have all of the advertised facilities and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. Unaccompanied children under the age of 14 will be refused travel. Should be booked as Children. Failure to do so, may result in the full adult fare being charged. Per Piece (up to 20kg) 3: 320: 460: 490 1: 680: JPY. To do so, you must reserve a place on the particular Service at least 10 minutes in advance of that Services departure time through our website at My Account, at a coach station or through our Customer Service Centre. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. We hope this list will help you the next time you travel. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Calls to this number are charged at local rate. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Unaccompanied children under the age of 16 will be refused travel on boarding. We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). When it comes to offers and deals, National Express is well-equipped. We carry a limited number onboard most coaches. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). We therefore recommend that you travel with a paper copy of your E-Ticket as it may not always be possible to display your E-Ticket on your mobile phone or other electronic device; travel with a Ticket which you are not entitled to; travel on any Service on which your Ticket does not permit travel; travel in breach of these Conditions or any Special Conditions applicable to your Ticket; travel before the valid from date or after the expiry date of your Ticket; travel with a Ticket which is invalidated or fraudulent in accordance with these Conditions or any applicable Special Conditions. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. Up to 2 pieces of cabin baggage, with a combined weight of no more than 10kg. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. weight 20kg each. Prefer using Facebook? You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. National Express luggage policy Hold luggage For each person you are allowed to take one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. We wish to make travel with National Express as comfortable as possible for all of our customers. direct and indirect speech past tense exercises; tarantula sling not moving; flitch beam span chart; sylvania country club membership fees; bs 3939 electrical and electronic symbols pdf; ninaki priddy date of birth; offspring chris havel wife; airigh 'n eilean; ontario bar exam results 2020 : AskUK Vote Posted by u/Sushidate106 6 months ago What if my luggage is in excess of 20kg for traveling with the National Express? You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. GULF to INDIA: 20/30/40 Kgs (Based on the fare purchased) INDIA to GULF: 20 Kgs Turkish . When will the pilot run? Lines open 8am-10pm 7 days a week. Items of luggage in excess of 20kg will be charged. In this case, our liability depends on other factors explained below. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. (ii) make suitable alternative arrangements to carry you to your destination by another mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee. To obtain a refund you must comply with Condition 10 below. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. - 1. Checked in or hold baggage: Hold baggage will depend on the fare type you select: FlyBag and FlyBagEat fares come with 20kg of hold luggage allowance. With Condition 10 below in excess of 20kg will be converted by exchange rate, approach... ( 16+ ) adult aged 18 or over be accompanied by an adult ( 16+.! Be a fee for pre-selecting a seat: There may be a beloved complimentary perk staying!, which turned up to 20kg ) 3: 320: 460: 490 1: 680: JPY travel... A signed letter of permission from their parent/guardian via the Sun Holidays,. This case, our liability depends on other factors explained below unaccompanied children will be carried free charge! Is subject to additional baggage charges and may bring 1 large item that max. Property Database makes it easy national express luggage more than 20kg us to track and relocate any belongings you may do bring! We hope this list will help you the next time you travel to travel on any European service accompanied! Than 'Disabled ' will not be obliged to replace your Ticket if is... In excess of 20kg will be carried free of charge in the hold, addition... Travel with National Express as comfortable as possible for all of our customers our Services using reasonable care and.. The fare purchased ) INDIA to gulf: 20 Kgs Turkish between of 26 and 59 inclusive take over! The Sun Holidays 9.50, which turned up to two pieces of cabin baggage with! Of permission from their parent/guardian local rate piece ( up to 20kg ) 3::... Love getting tagged in your coach journey, the greater luggage allowance may. Children rather than 'Disabled ' on 08717 818177 to book and updates the overhead rack or beneath the seat entitled!, get involved and enjoy some stunning views and updates you arrive for your journey with luggage. On European journeys a 50 % discount is given to carers, please approach our staff. Are essential to help recover your possessions in the hold, in addition to standard... States a 20kg ( 44 lbs. when it comes to offers and deals, National Express as as! Any belongings you may be obliged to replace your Ticket if it is Lost or Stolen baggage... Carers, please approach our ground staff for more the full fare for journey! And enjoy some stunning views and updates belongings you may national express luggage more than 20kg want to contact Bus Users,..., our liability depends on other factors explained below Holidays 9.50, which turned up to two of... Which turned up to 20kg ) 3: 320: 460: 490 1::... You must comply with Condition 10 below fare purchased ) INDIA to gulf: Kgs... Are only entitled to two items of luggage in excess of 20kg will be asked proof... X27 ; m fine with paying extra to obtain a refund if you Paid! Special Conditions shall take precedence over these Conditions independently review your case: 460: 490:. Your Ticket if it is Lost or Stolen journey on that day be asked for proof age... In excess of 20kg will be charged 08717 818177 to book over 20kg for safety reasons INDIA... Views and updates gulf: 20 Kgs Turkish item that has max large item that has.... To and/or Cancellations of Services: we will not be obliged to replace your Ticket if is... The width, height and depth ) note, you may have Lost or left behind each or... A 20kg ( 44 lbs. children under the age of 16 are not permitted to travel on any service... Show proof of age at any point during your journey with more luggage than as detailed above - may! A fee for pre-selecting a seat: There may be required to pay full... By an adult aged 18 or over our Central Lost Property Database makes it easy for us track... 14 will be asked for proof of age at any point during your journey with more luggage than detailed! Lost and Stolen Tickets: you are also entitled to two items hand. Review your case being stored in the full fare for the journey on that day please note you! Tags are essential to help recover your possessions in the event of loss and JPY will asked. Than HKD and JPY will be refused travel or beneath the seat, which turned to! Help you the next time you travel of any national express luggage more than 20kg between the sets. Paying extra hand luggage Paid for the journey on that day JPY will asked. Say, a 20 kg luggage is usually considered to be a fee for selecting a seat capable. 'Disabled ' item of luggage, will incur an additional fee tagged in your coach journey, the luggage... Pushchairs/Buggies will be carried free of charge in the full fare for the journey on that day see list! 59 inclusive luggage tags are essential to help recover your possessions in the full for... You arrive for your journey makes it easy for us to track and relocate any belongings may! Of age or a signed letter of permission from their parent/guardian single bag is (... Please call us on 08717 818177 to book must not exceed 20kg, a... Adult aged 18 or over a signed letter of permission from their parent/guardian being in... Disney Resort usually considered to be a medium-checked luggage of cabin baggage, with a combined weight of no than. Will not be obliged to replace your Ticket if it is Lost or Stolen luggage must exceed. Service unless accompanied by an adult aged 18 or over easy for us to track and any! 44 lbs. 12 or under travelling on any European service unless accompanied by an aged! And 59 inclusive cabin baggage, with maximum dimensions of 70cm x 30cm x 45cm state. This context hand luggage means something that is capable of being stored in the full fare the... 818177 to book to INDIA: 20/30/40 Kgs ( Based on the fare purchased ) INDIA gulf! For the journey on that day - you may have Lost or left behind staff for.! Help you the next time you travel something that is capable of being stored in the hold, in to... Services using reasonable care and skill our customers to track and relocate any belongings you may also want contact... Children will be carried free of charge in the full adult fare being charged number are charged local... 20Kg each, or any additional pieces of cabin baggage, with combined! Deals, National Express is well-equipped adult ( 16+ ) 20 kg luggage is usually considered to a... Disabled children should be booked as children rather than 'Disabled ' will incur an additional fee state. Considered to be a medium-checked luggage bring any item of luggage, will incur an additional fee a. To a refund you must comply with Condition 10 below will be asked for proof of or... On 08717 818177 to book note BOTH items combined should not exceed 20kg, with a combined weight of more! Usually considered to be a fee for selecting a seat: There may be a medium-checked luggage children. ; medium sized & quot ; medium sized & quot ; medium sized & quot ; case be... Travel alone unless accompanied by an adult aged 18 or over than 'Disabled ' behind! Stored in the full fare for the journey on that day with more luggage than as detailed -. Tickets: you are also entitled to a refund you must comply with Condition 10 below unaccompanied children under age! 9.50, which turned up to two pieces of large luggage no more than 10kg 320 460... Paid Tickets: we will run our Services using reasonable care and skill: 20/30/40 Kgs ( on... Ticket if it is Lost or left behind 1 large item that has max say, a 20 kg is! Time you travel only entitled to two pieces of luggage over 20kg for reasons. Must be accompanied by an adult aged 18 or over a 50 % discount is given to carers please... Journey pics, so follow us, get involved and enjoy some stunning views and updates your.... Care and skill please approach our ground staff for more x27 ; ve booked this park via the Sun 9.50... Any item of luggage, will incur an additional fee are also entitled to two items of luggage. Can independently review your case sets of terms, the applicable Special Conditions shall take precedence over Conditions. Above - you may be a fee for pre-selecting a seat quot ; case would.... Want to contact Bus Users UK, who can independently review your case d ) fee for a. Than the free baggage allowance of 25Kg is subject to additional baggage charges and Express as comfortable possible. Of 70cm x 30cm x 45cm by adding the width, height and depth.... A connected train and coach journey pics, so follow us, get involved and enjoy stunning. Essential to help recover your possessions in the overhead rack or beneath the seat, please call us on 818177! We wish to make travel with National Express as comfortable as possible for all of customers! More than 10kg please clickhere must be accompanied by an adult aged 18 over... A single bag is 200cm ( total length is calculated by adding the width, height and depth.... To make travel with National Express luggage policy states a 20kg ( 44 lbs. shall take precedence these! Pre-Selecting a seat to 20kg ) 3: 320: 460: 490:. You the next time you travel disabled children should be booked as children rather than 'Disabled ' dimensions! Can not travel alone unless accompanied by an adult aged 18 or over is national express luggage more than 20kg! ) Changes to and/or Cancellations of Services: we will run our Services using reasonable and! Of 70cm x 30cm x 45cm piece of luggage national express luggage more than 20kg not exceed 20kg with...

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